Privacy Policy

This Privacy Policy describes how J&B Cleaning Pros LLC dba House Cleaning New Jersey (“we,” “us,” or “our”), a cleaning business located in New Jersey, collects, uses, and shares personal information of our clients and users of our housecleaningnewjersey.com (collectively, the “Services”). We are committed to protecting your privacy and ensuring the security of your information.

1. Information We Collect

We collect the following types of information:

• Information You Provide Directly:
  • Contact Information: Name, address, phone number, email address. We collect this when you request an estimation, fill out our form on the website, by telephone, or by booking online.
  • Payment Information: Credit card details, billing address (if you handle payments directly). We collect this when you provide your credit card information to book with us. Your credit card information is not stored with us directly but instead with a third party ‘Stripe’ [ Stripe Payment Processor Privacy Policy ]
  • Property Access Information: Key codes, alarm codes, lockbox locations, instructions for entry. We collect this when you may provide us with special instructions.
  • Scheduling Information: Preferred cleaning dates and times, frequency of cleaning. We collect this when you book with us.
  • Specific Cleaning Instructions: Preferences for cleaning products, areas to focus on, areas to avoid, special requests. We collect this when you provide us with special instructions.
  • Pet Information: Names and types of pets, any specific instructions regarding your pets (e.g., allergies, behaviors). We collect this when you request an estimation or book online.
• Information We Collect Automatically:
  • Log Data: IP address, browser type, operating system, referring URL, pages visited, access times, device information.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on our website. You can manage your cookie preferences through your browser settings.
  • Analytics Data: We use third-party analytics tools (e.g., Google Analytics) to collect information about your use of our website. [Google Analytics PRIVACY POLICY].

2. How We Use Your Information

We use your information for the following purposes:

• Providing Cleaning Services:
  • To provide cleaning services at your property.
  • To schedule and confirm appointments.
  • To communicate with you regarding your cleaning service.
  • To ensure the quality of our services.
• Billing and Payments:
  • To process payments for our services.
  • To send invoices and payment reminders.
• Communication:
  • To respond to your inquiries and requests.
  • To provide customer support.
  • To send you important notices and updates regarding your account or our services.
• Marketing (with consent):
  • To send you promotional offers and newsletters (with your consent, where required by law). You can opt-out of receiving these emails at any time by clicking the unsubscribe link in the email or by contacting us at [email protected].
• Legal and Security Purposes:
  • To comply with applicable laws and regulations, including New Jersey’s data breach notification law (N.J.S.A. 56:8-161 et seq.).
  • To protect our rights and property.
  • To prevent fraud and abuse.
  • To enforce our terms of service.
  • To resolve disputes.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• Employees: Your information will be shared with our employees who are assigned to clean your property.
• Subcontractors (if applicable): We may share your information with subcontractors if we use them to provide cleaning services. We require our subcontractors to maintain the confidentiality and security of your information.
• Payment Processors: We share payment information with our third-party payment processor to process your payments.
• Legal Authorities: We may disclose your information to legal authorities if required by law, legal process, or a government request.

• Customer care communication
• Appointment notification

• Contacting us directly via SMS message.
• By booking an appointment with us via our online booking calendar or estimates.

By providing your consent, you agree to receive text messages from J&B Cleaning Pros LLC dba House Cleaning New Jersey at the mobile number you provided.

SMS Message Frequency:
Message frequency will vary depending on your interactions with us (e.g., booking appointments) and your marketing preferences.

SMS Message Costs:
Message and data rates may apply to any SMS/text messages sent or received, according to your mobile phone service plan. J&B Cleaning Pros LLC dba House Cleaning New Jersey is not responsible for these charges.

Opting Out of SMS Messages:
You can opt-out of receiving SMS/text messages from us at any time. To stop receiving messages, reply STOP to any text message you receive from us. You may receive one final confirmation message confirming your opt-out. After that, you will no longer receive SMS messages from that number unless you opt back in.

For help or information regarding our SMS communications, you can reply HELP to any message you receive from us or contact us directly through the methods listed in the “Contact Us” section of this policy.

Data Usage for SMS:
Your mobile phone number collected for SMS communications will be handled in accordance with this Privacy Policy. We will not share or sell your mobile phone number provided for SMS consent to unaffiliated third parties for their own marketing purposes.

5.Data Security

We take the security of your information seriously and implement reasonable and appropriate measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Secure Storage of Access Codes: We store property access information (key codes, alarm codes, lockbox locations) in an encrypted database with limited access. 256-bit AES encryption and PBKDF2-SHA256 hashing with salting. Only authorized personnel have access to this information.
• Background Checks: We conduct background checks on all of our employees to ensure your safety and security.
• Employee Training: Our employees receive regular training on data security and privacy best practices.
• Limited Access: We restrict access to client information to only those employees who need it to perform their job duties.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach, we will comply with applicable data breach notification laws, including New Jersey’s data breach notification law (N.J.S.A. 56:8-161 et seq.).

6.Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• “We retain your contact information, cleaning instructions, and pet information for as long as you are a client.”
• “We retain property access information (key codes, alarm codes, lockbox locations) for 3 years after the termination of your cleaning service, unless you request that we delete it sooner.”
• “We retain payment information for 5 years to comply with tax and accounting regulations.

  7. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

8. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of these websites before providing them with your personal information.

9. Do Not Track Signals

• “We do not currently respond to “Do Not Track” signals from your browser.”
• “We honor “Do Not Track” signals from your browser.”
  
  10. Your Rights

You may have certain rights regarding your personal information, including the right to access, correct, delete, and restrict the processing of your information. To exercise these rights, please contact us at [email protected]. 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.